Support and FAQ's

updated 11/19/04

Please keep in mind that if you are having Internet problems, we want to help you solve them.

Here you'll find some of the most common Internet questions/problems, along with the most common solutions.

Network IT / Internet America can bench test and repair your computer if needed.

Glossary  |  Connection for Win95/98/ME |  Connection for WinXP

Internet Explorer  |  Email  |  Contact

For a more complete list of terms, go to NetDictionary.

Click - Pressing and releasing the left mouse button once.

Domain name - This is the unique name that identifies an Internet location.  The segments of the domain name are separated by dots.

Double-click - Pressing and releasing the left mouse button rapidly twice.

Dragging - Moving the mouse pointer on the screen over a selected object, then pressing and holding the left mouse button down while moving the pointer to another part of the screen, dragging the object with it.

Email address - The unique address that enables email to be delivered to a specific recipient on the internet.  Email address always use the following format:  username@domain.top-domain (e.g., jdoe@westal.net)

FAQ - Frequently Asked Questions.  A compilation of often-requested information.

FTP - File Transfer Protocol.  A way of transferring files from one location to another by logging into another site.

Host - The server that stores and processes information requests for WWW, telnet, ftp, from local users; also routes requests to other hosts.

Host name - This can be both the information after the @ in an email address (eg. westal.net) and the address you would need to ftp or telnet to a remote location (patton.westal.net).

IP Address - Numeric representation of a host name (e.g., 207.203.133.65)

Login - Entering user ID and password to gain access to a computer system.

Login information - Generally user ID and at least one password.

Remote host - A host you are trying to login to or send mail to.

Right-click - Clicking with the right mouse button once, usually to get a drop-down menu.

Site - Can refer to a web page or a location of information such as a Telnet or FTP.

System Administrator - Usually the person responsible for maintaining the systems used for Internet connectivity.

TCP/IP - Transmission Control Protocol/Internet Protocol.  The protocol used for communications on the Internet.

URL - Universal Resource Locator.  A standard for locating information on the World Wide Web (eg. http://www.westal.net)

User name - The name with which you login to your email or Internet system.  Often the first part of your email address before the @.

Virus - An insidious piece of computer code written to damage systems.  Viruses can be hidden in executable program files posted online or sent by email.

Worm - An insidious and usually illegal computer program that is designed to replicate itself over a network for the purpose of causing harm and/or destruction. While a virus is designed to invade a single computer's hard drive, a worm is designed to invade a network.

Network IT / Internet America is open Monday thru Friday from 8:00 a.m. to 5:30 p.m.  For telephone support, call us at (334) 289-5000.  An answering machine will take your message if we're closed and we'll return your call as soon as possible.

Keep in mind that most telephone troubleshooting can be done without you having to be connected to the Internet, so even if you only have one phone line we can still help you.

Questions may also be emailed to NetworkIT@westal.net .  Please provide as much information as possible, including what versions of Windows and Internet Explorer you're using.

If you need to bring your computer in for servicing or upgrading, we're located right on Highway 80 in Demopolis, in the same shopping center as Movie Gallery and Athletes Foot.

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