Subscriber
Info
(updated 01/31/02)
MAINTENANCE SCHEDULE: (updated
11/02/01)
Weekly scheduled maintenance on
Internet America's equipment will take place each Friday morning at
approximately 5:00 a.m. and will not affect user access for more than
a few minutes.
SUPPORT & FAQ's
(Frequently Asked Questions)
USAGE POLICY, RULES,
& CONDITIONS
ACCOUNT TERMS:
NOTE: Please do not hesitate to
contact us if you have any questions at all regarding your
account. You can call us at 289-5000 or email us at NetworkIT@westal.net
.
All accounts are invoiced in advance.
Accounts not automatically paid by
credit card or bank draft are due on the 1st and are considered past
due after the 10th.
Past due accounts may have their
internet access temporarily deactivated. If the account is not
brought up to date after several days, then services are
terminated. A fee of $10, plus past due and current charges,
must be paid to reactivate terminated accounts.
The customer is responsible for charges
incurred while their account status is active, regardless of whether
the service is actively used or not. To avoid charges accruing
after an account is no longer being used, customer must terminate
their account with Network IT via email, phone, or in person. A
confirmation number for the deactivation will be issued.
